We offer a lifetime money-back guarantee. If you or your dog aren't happy with our products, contact us for a full refund, no questions asked.
Email support@heropethealth.com.au with your order number. We'll process your refund within 2-3 business days.
No. Once a pack has been opened, we can't accept returns as the product has no resale value. You're welcome to keep it, give it away, or donate it to a local shelter.
Refunds are processed within 2-3 business days. It may take an additional 3-5 business days for the funds to appear in your account.
Since we only have 3 products, we recommend requesting a refund and placing a new order for the product you'd like instead.
Still need help?
Can't find what you're looking for? Our team is happy to help with any questions.